Walkin24 Refund & Cancellation Policy

Before payment, we show the plan features, interview or session limits, credits and expiry, total price including taxes, billing period and whether the plan renews automatically. The details shown when you buy apply to that purchase. We do not pre-select add-ons, add charges after checkout or reduce a paid plan's features during its term. Payments are handled by Razorpay; we do not store card numbers, CVVs or UPI PINs.

Auto-renewal requires your explicit agreement at checkout. You can cancel future renewal in the premium section of your account, in no more steps than it took to subscribe. For assistance, email support@walkin24.com. Cancellation stops future renewal charges; your paid access continues until the current paid period ends. Cancelling renewal does not, by itself, refund the current period or close your account.

Recurring payments follow the rules described in our Terms, including a pre-debit notification from your bank or card issuer at least 24 hours before each charge. If a free trial converts to a paid plan, we show the conversion date upfront and you receive the notification at least 24 hours before the first charge. We give at least 7 days' email notice of a price change before it applies to your next renewal. A plan without auto-renewal expires at the end of its purchased period.

If you receive an incorrect renewal charge or are charged after cancelling renewal in time, contact us with the transaction details so we can investigate and correct it.

You are entitled to a refund or another fair remedy where:

• You were charged twice for the same purchase or charged the wrong amount. We return the duplicate payment or excess amount, as applicable.
• Money was debited but the purchase failed, or paid access or credits were not provided. Where appropriate, we may promptly restore missing access or credits if that fairly resolves the issue.
• A paid feature was unavailable or seriously defective for a significant period because of us, or the Services were materially different from what we described at purchase.
• Applicable consumer or payment law otherwise gives you a right to a refund or another remedy.

We refund the unused part of a prepaid plan if we close your account without fault on your part. We also refund the unused prepaid plan where an account holder is confirmed to be under 18 and the account is closed under section 2 of our Terms.

For changes to our Terms that affect your rights, we email you at least 30 days before the revised Terms take effect. You may close your account before that change takes effect and receive a refund of the unused part of a prepaid plan, as provided in section 17 of our Terms.

Voluntary account closure for another reason does not automatically entitle you to a refund. Your rights under the Terms and applicable law remain unaffected.

Where an unused-plan refund is due, we calculate it from the date your account closes using the method in section 11 of our Terms:

Refund = amount paid for the plan × unused days ÷ total days in that paid period.

For example, if you paid INR 2,000 for a 365-day plan and close your account with 180 days remaining, the refund is approximately INR 986.

If the plan includes a fixed number of interview credits and you have used a larger proportion of those credits than of the paid period, we instead use the proportion of unused credits: amount paid for the plan × unused credits ÷ total credits in that plan.

This calculation applies to eligible unused-plan refunds. It does not replace the return of a duplicate payment or excess charge. For a service interruption, the appropriate refund or remedy takes account of the duration and extent of the problem and the paid service you could use.

A refund is generally not available solely because you changed your mind, did not use available interviews or credits, did not receive the score you expected, or did not obtain a job or interview. Walkin24 does not guarantee a particular interview, job, admission or salary outcome.

Ending a working session early, or a disruption caused solely by your device, microphone, internet connection or incorrect account details, does not by itself entitle you to a refund. We still consider requests where Walkin24 contributed to the problem, the Terms provide a refund, or applicable law gives you a remedy.

Unused benefits do not convert to cash solely because they were unused or expired. This does not affect a refund due under this Policy, our Terms or applicable law.

Email support@walkin24.com with your account email address, transaction or order ID, payment date and amount, a short explanation of the issue and any relevant screenshot. Do not send card numbers, CVVs, UPI PINs or passwords. We may request information reasonably needed to verify the purchase and investigate.

We acknowledge refund complaints and grievances within 48 hours and resolve them within 5 working days, and always within the time the law requires. We explain our decision by email. If you disagree, you may request a review through the grievance contact below.

Approved refunds go back to the original payment method within 7 days of approval, as provided in section 11 of our Terms. We process refunds through Razorpay and provide the refund reference or transaction status when available. If a refund has not arrived within that period, contact support@walkin24.com so we can trace and resolve it.

Where money was debited but the merchant transaction failed, the payment system may reverse the debit automatically. Contact us if the reversal is missing. We will help investigate; nothing in this Policy reduces your rights under applicable payment system rules.

Cancelling renewal does not delete your account, resumes or reports. Account closure is a separate action available in account settings.

When your account closes, you can download your resumes and reports for 7 days, unless closure was for serious fraud or security reasons. After the download window, we delete your data within the period specified in the Privacy Policy, except records we must retain. Interview transcripts and reports otherwise remain subject to their 12-month retention period unless deleted sooner.

Payment, invoice and tax records, and support or grievance records relating to a refund, are retained as described in the Privacy Policy. An account closure or refund does not automatically erase records required for legal or accounting purposes. For personal data matters, the Privacy Policy prevails.

The version shown when you purchase applies to that purchase, unless a later version gives you better rights or a change is required by law. We do not retrospectively remove refund rights for an existing purchase.

For changes affecting your rights, we give at least 30 days' advance notice by email, with a summary, revised Policy and effective date, consistently with our Terms. The account-closure and unused-plan refund rights described in section 4 remain available where the Terms provide them. Changes to personal data processing are addressed through the Privacy Policy and any required separate consent.

We acknowledge grievances within 48 hours and resolve them within 5 working days, and always within the time the law requires. You can ask for a review if you are not satisfied. You may also approach the appropriate Consumer Commission or another competent authority as permitted by law; this Policy does not make our internal process a condition that limits those rights.